GLOSHOPIN. TERMS OF SERVICE
Last updated 2024-01-10
- Overview and Acceptance of Use
By accessing or using Gloshopin. (the “Platform”), you agree to comply with and be bound by these Terms of Service.
Welcome to Gloshopin.! Gloshopin. (“Gloshopin”) operates as a curated wholesale and retail online marketplace facilitating connections between sellers (brands, producers, local businesses) and buyers (retailers, customers businesses). This interaction takes place through its websites, collectively referred to as the “Platform,” and mobile applications, collectively referred to as the “Application.” Together, these components form the “Services.” Within these Terms of Service (“Terms”), the terms “Gloshopin.” “our,” “us,” and/or “we ” pertain to Gloshopin., with a commercial register number of SE8905190545 and located at Ekhagsringen 67 B, jönköping. The terms “you” and/or “your” encompass any visitor to the Site and/or the Application and any user of the Services, including individuals identified as Members (as defined below). These Terms establish the guidelines for your access to and utilisation of the Services and Collective Content (as defined below) and constitute a legally binding agreement between you and Gloshopin.
Kindly review these Terms, along with our Privacy Policy, Terms of Service, all integrated herein, governing your access to and utilisation of the Services. The Services are exclusively extended to users aged 18 or above. By engaging with the Services, you affirm and guarantee that you possess the legal capacity to enter into a binding agreement with Gloshopin and fulfil the aforementioned eligibility criteria. If these criteria are not met, refraining from accessing or using the Services is imperative. In the event that you are representing a company or another legal entity in agreeing to these Terms, you assert and ensure that you possess the requisite authority to legally bind said entity to these Terms. Consequently, in such a scenario, the terms “you” and “your” will duly encompass and apply to the represented party.
YOU ACKNOWLEDGE AND AGREE THAT BY CONFIRMING THE TERMS OF SERVICE WHEN REGISTERING, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL OTHER TERMS AND POLICIES REFERENCED IN THESE TERMS. IF YOU DO NOT AGREE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES OR COLLECTIVE CONTENT
Modification
We retain the sole discretion to alter, suspend, discontinue, or terminate the Services, as well as any content, features, or materials provided therein. Additionally, we hold the right to periodically modify these Terms, giving reasonable prior written notice. We bear no liability if, for any reason, all or part of the Services becomes unavailable at any time or for any duration. Periodically, we may limit access to certain or all sections of the Services for users, including Members. Your responsibility lies in monitoring changes to our Services, and in the event of modifications to these Terms, we commit to providing reasonable prior written notice. Such modifications will be posted on the Site or via the Application, and notice will be provided to you. By continuing to access or use the Services thereafter, you signify your agreement to be bound by the amended Terms. If the modified Terms are deemed unacceptable, your only recourse is to discontinue using the Services.
Key Definitions
“Collective Content” refers to the combined elements of Gloshopin. Content and Member Content.
“Content” encompasses various forms of information, such as text, graphics, images, music, software (excluding the Application), audio, video, and other materials.
“Gloshopin. Content” denotes the specific Content provided by Gloshopin. through the Services, inclusive of any material licensed from a third party. However, it excludes Member Content.
“Member” pertains to a “vendor” that successfully completes Gloshopin’s account registration process, as outlined in the “Account Registration” section below.
“Member Content” characterises the content that a Member posts, uploads, publishes, submits, or transmits to Gloshopin. for inclusion and availability through the Services.
Account Registration
To utilise specific features of the Services and share Member Content, registration is a requisite. You must create an account (“Account”) and join as a Member. Gloshopin offers two distinct types of Accounts: a “customer” tailored for buyers engaging in the purchase of goods through the Services for resale and usage (“buyers”), and a “Vendor Account” designed for sellers offering or selling their goods to Buyers through the Services (“Sellers”). Each Account type grants access to different facets of the Services.
Registration can be initiated directly through the Site or Application. Throughout this process, you will need to furnish specific information (depending on the Account type) and establish a username and password. Your provision of information during registration, as well as any subsequent engagement with Gloshopin and the Services, is governed by our Privacy Policy. By participating, you consent to all actions we undertake concerning your information, consistent with our Privacy Policy.
Commit to providing accurate, current, and comprehensive information during registration, with a commitment to updating it as needed. We retain the right to temporarily suspend or permanently terminate your Account if the provided information proves inaccurate, outdated, or incomplete. Safeguarding your password is your responsibility, and you agree not to disclose it to any third party. Regardless of authorisation, you acknowledge sole responsibility for activities or actions under your Account and commit to notifying us promptly of any unauthorised use. We retain the authority to disable any username, password, or other identifier at our sole discretion, for any reason, including a perceived violation of these Terms.
Levels of Account
Sellers Account
Account Creation and Approval
To become a seller on our platform, please submit a free application to Gloshopin. The application process seeks information about you, your company, and your products. However, submission of the application does not guarantee approval. If your application is approved, you will be required to provide additional details about your business, including preferred fund deposition locations for product sales and relevant tax documentation. Approval as a seller is at the discretion of our platform, and we reserve the right to deny or approve applications based on our criteria.
Seller Account Usage
By creating a seller account, you acknowledge and agree to comply with ourTerms of Service. This encompasses accurate representation of products in listings and adherence to our Seller Guidelines, which outline prohibited items. Sellers are expected to promptly fulfil orders, providing accurate shipping information. Any changes to product availability or shipping details must be promptly updated in the seller account. Sellers also agree to the fees outlined in our Fee Schedule, and payments are processed through [payment processor], with sellers agreeing to their terms.
Account Termination
We reserve the right to suspend or terminate a seller’s account if there is a violation of these terms, fraudulent activity, or any behaviour that poses a risk to the platform’s community or integrity. We retain the right to investigate and take appropriate action against any seller accounts suspected of violating these terms or engaging in fraudulent activities.
Seller Guide
Creating Product Listings
When creating product listings, sellers must prioritise accurate representation. This includes providing clear and truthful information about their products, such as detailed descriptions, specifications, and images. Misleading or false representations are strictly prohibited. Sellers should also familiarise themselves with our Seller Guidelines to ensure compliance, as certain items may be prohibited.
Product Availability
Sellers are responsible for maintaining accurate information about product availability. If a product becomes unavailable or experiences delays, sellers should promptly update the listing to reflect the current status. Additionally, regular monitoring and updating of stock levels are crucial to prevent overselling. If a product is out of stock, sellers must clearly indicate this in the listing to manage buyer expectations.
Pricing and Fees
Transparent pricing is essential. Sellers must clearly display the price of each product, including any applicable taxes and fees. Hidden charges are discouraged, and providing transparency in pricing builds trust with buyers. It is imperative that sellers understand and adhere to our Fee Schedule. Any changes to fees will be communicated in advance to ensure clarity and agreement.
Fulfilling Orders
Upon receiving an order, sellers are expected to fulfil it promptly by packaging and shipping the product. Clear communication of estimated delivery times to buyers is crucial. Providing accurate shipping information, including tracking details if available, is vital. Sellers should keep buyers informed about the status of their orders and address any shipping-related issues promptly.
Customer Communication
Effective communication is key. Sellers should respond promptly to buyer inquiries, including questions about products, shipping, or order status. Good communication builds trust and customer satisfaction. In the case of issues, sellers should work collaboratively with buyers to resolve them promptly, addressing concerns about products, shipping delays, or other matters with a customer-centric approach.
Product Reviews
Encouraging honest feedback is important. Sellers should encourage buyers to leave honest reviews about their experiences. Positive reviews build credibility, while constructive feedback provides insights for improvement. In the event of negative reviews, sellers should address them professionally and constructively, demonstrating a commitment to resolving issues and improving the overall buyer experience.
Compliance with Terms
Sellers must adhere to our platform’s policies, including the Seller Agreement and any other applicable terms. Failure to comply may result in account suspension or termination. Sellers should stay informed about any updates or changes to policies, as continued use of the platform implies ongoing agreement with the terms and policies in place.
Buyers Account
Account Creation
To access our platform and make purchases, buyers are required to create an account. During the account creation process, users must provide accurate and current information, including a valid email address and a secure password. Users must be at least 18 years old to create an account, and by doing so, they confirm their compliance with this age requirement. Buyers are responsible for maintaining the security of their accounts and promptly notifying us of any unauthorised access or suspicious activity.
Account Information
Buyers agree to provide accurate, current, and complete information during the account creation process. Inaccurate or incomplete information may result in the suspension or termination of the account. Buyers are responsible for updating their account information to ensure its accuracy and completeness. Changes to email addresses or other critical information should be promptly reflected in the account settings.
Account Usage
Buyers agree to use their accounts for personal, non-commercial purposes. Accounts are non-transferable, and users must not allow others to access their accounts. Prohibited activities include fraudulent actions, unauthorised access, or any actions compromising the platform’s integrity. Each buyer is allowed one account, and creating multiple accounts for a single user is prohibited.
Account Termination
We reserve the right to suspend or terminate a buyer’s account for a violation of these terms, fraudulent activity, or any behaviour that poses a risk to the platform’s community or integrity. We retain the right to investigate and take appropriate action against any user accounts suspected of violating these terms or engaging in fraudulent activities.
Ownership
The Services and Collective Content are protected by copyright, trademark, and other laws of Sweden, Europe and other foreign countries. You acknowledge and agree that the Services and Collective Content, excluding your specific Member Content, along with all associated intellectual property rights, are exclusively owned by Gloshopin., its licensors, and/or other providers of such material. Except as expressly stated herein, no implied licences are granted under these Terms. You shall not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services or Collective Content. Additionally, Gloshopin. is the proprietor of pending, registered, and/or unregistered trademarks, trade dress, and trade names appearing on the Services, including the Gloshopin. name and logo, as well as all related names, logos, product and service names, designs, and slogans. You agree not to use such marks without Gloshopin’s prior written permission. Any other trademarks, service marks, logos, trade names, and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
Disclaimer
By accessing and using the Platform, you acknowledge and agree to the terms of this disclaimer. Please read the following carefully.
No Responsibility for Transactions
The Platform acts as a venue for buyers and sellers to connect and engage in transactions. We do not participate in the actual transactions between users. We do not control the quality, safety, legality, or availability of the products or services listed on the Platform. Sellers are responsible for their product listings, and buyers are responsible for their purchasing decisions.
No Endorsement or Guarantee
We do not endorse or guarantee the accuracy, completeness, reliability, or usefulness of any product listings, reviews, or other information provided on the Platform. The inclusion of any product listing or third-party link does not imply endorsement by the Platform. Users should independently verify the information before relying on it.
User Conduct
Users are solely responsible for their conduct on the Platform. Any violation of the Platform’s policies may result in account suspension or termination. The Platform is not responsible for the actions or behaviour of users, including the quality, safety, or legality of their products or services.
Limitation of Liability
To the extent permitted by law, the Platform, its affiliates, and their respective officers, directors, employees, agents, and licensors are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. The Platform’s total cumulative liability for any claims arising out of or related to the use of the Platform shall not exceed the fees paid by the user during the six months preceding the event giving rise to the claim.
No Warranty
The Platform is provided “as is” and “as available” without any representations or warranties of any kind, express or implied. We do not warrant that the Platform will be error-free, secure, or uninterrupted. Users acknowledge that their use of the Platform is at their own risk.
Changes to Disclaimer
The Platform reserves the right to modify, update, or amend this disclaimer at any time. Users will be notified of material changes. Continued use of the Platform after such modifications constitutes acceptance of the updated disclaimer.
By using the Platform, users agree to the terms of this disclaimer. If you do not agree with these terms, please refrain from using the Platform.
For any questions or concerns, please contact us at [email protected].
Prohibited Uses
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You agree not to:
(a) Post, upload, publish, submit, or transmit any Content that infringes intellectual property rights, violates privacy, or breaches any applicable law.
(b) Engage in fraudulent, false, misleading, or deceptive activities.
(c) Create defamatory, obscene, vulgar, or offensive content.
(d) Promote discrimination, hatred, harassment, or harm against any individual or group.
(e) Share violent, threatening, or harmful content.
(f) Encourage or participate in illegal activities.
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Site and Application Usage.
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Use, embed, display, mirror, or frame the Site or Application without Gloshopin’s express written consent.
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Access non-public areas, tamper with systems, or attempt unauthorised access to Gloshopin’s computer systems.
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Security Measures.
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Attempt to test the vulnerability of any Gloshopin system or breach security measures.
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Circumvent technological measures protecting the Services or Collective Content.
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Unauthorised Access.
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Use any unauthorised tools or mechanisms to access or download content from the Services.
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Send unsolicited advertising, spam, or other forms of solicitation through the Services.
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Intellectual Property.
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Use Gloshopin’s trademarks, logos, or product names without express written consent.
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Violate Gloshopin’s intellectual property rights or use the Services in a manner not permitted by these Terms.
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Technical Measures.
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Attempt to reverse engineer or interfere with the software or algorithms of the Services.
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Interfere with the access of any user, host, or network.
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Privacy Violation.
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Collect personally identifiable information without explicit permission and in violation of Gloshopin’s Privacy Policy.
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Identity Misrepresentation.
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Impersonate or misrepresent affiliation with any person or entity.
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Legal Compliance.
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Violate any applicable law or regulation.
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Encourage or enable any third party to engage in prohibited activities.
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Gloshopin. reserves the right to investigate and prosecute violations, involving law enforcement if necessary. While Gloshopin. is not obligated to monitor user activities, it may review content for operational purposes, compliance enforcement, or in response to complaints. Gloshopin has the discretion to remove or disable access to any content that violates these terms or harms the Services. Cooperation with law enforcement and sharing information may occur if illegal activity is suspected.
Information We Collect About You
All information we collect about you when you apply for an account or use or visit the Services is subject to our Privacy Policy. By using the Services, you consent to the Terms of Service of the Privacy Policy and all actions taken by us in accordance with it.
Social Media and Networking Site Integration Policy
As a Seller, you have the option to connect your store with your social media accounts (“Social Media Accounts”) to enhance your presence on the Gloshopin platform. By doing so, you grant Gloshopin access to your Social Media Accounts and their content for the purposes outlined in this policy. It is essential that you ensure the right to provide such access without violating the terms of your agreements with the respective social media service providers. This action does not impose any fees on Gloshopin. or subject it to usage limitations set by these providers.
Depending on your chosen Social Media Accounts and their privacy settings, personally identifiable information posted on these accounts may become available on your Seller Account within the Gloshopin Services.
It’s important to note that if a Social Media Account or its associated service becomes unavailable for any reason, the corresponding content will no longer be accessible through the Gloshoping platform. You retain the flexibility to unlink your Seller Account from your Social Media Accounts at any time by reaching out to Gloshopin directly.
PLEASE NOTE!
Your relationship with the social media service providers connected to your Social Media Accounts is governed solely by your agreements with them. Gloshopin does not actively review Social Media Account Content for accuracy, legality, or non-infringement, and is not accountable for any Social Media Account Content. However, Gloshopin reserves the right to screen, remove, disable, or block any Social Media Account Content, without prior notice, if it is deemed to violate these Terms or for any other justifiable reason.
Feedback Submission
We appreciate and invite you to share your feedback, comments, and suggestions to help enhance our Services (“Feedback”). By submitting any Feedback to us through any communication channel, you explicitly acknowledge and agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable, and transferable licence. This licence covers all intellectual property rights that you own or control, allowing us to use, copy, modify, create derivative works, and otherwise exploit the Feedback for any purpose.
Note!
Your valuable insights contribute to the improvement of our Services, and we value your participation in this collaborative effort. This policy ensures that your Feedback serves its intended purpose effectively and allows us to continually enhance the user experience.
Intellectual Property Infringement Claim Procedure
Gloshopin. upholds the principles of intellectual property laws and expects its users to do the same. Our policy dictates the termination, under appropriate circumstances, of Members or other account holders suspected of infringing upon the intellectual property rights of others. For detailed information, refer to Gloshopin’s Copyright & IP Policy here.
Collection of Information About You
Any information collected about you during the account application process or when you use or visit the Services is subject to our Privacy Policy. Your utilisation of the Services implies your consent to the Terms of Service outlined in the Privacy Policy, as well as any actions taken by us in accordance with it.
Termination and Account Cancellation
Gloshopin reserves the right to suspend, disable, or terminate your Account or these Terms at its sole discretion, without prior notice, in the event of any breach. Access to and use of the Services and Collective Content may be revoked by Gloshopin at any time, with or without cause. If Gloshopin terminates these Terms due to your breach, you will remain responsible for all outstanding amounts. You have the option to cancel your Account at any time by reaching out to us through our contact form.
Assignment
You are not permitted to assign or transfer these Terms, whether by operation of law or otherwise, without the prior written consent of Gloshopin. Any attempt to assign or transfer these Terms without such consent will be deemed null and void. Gloshopin holds the right to assign or transfer these Terms at its sole discretion without any restrictions. Notwithstanding the above, these Terms will be binding and beneficial to the parties, their successors, and permitted assigns.
Notices.
All notices or communications allowed or required under these Terms, including those related to modifications, will be in writing and provided through the following methods: (a) by Gloshopin via email to the primary email address associated with your account; (b) by posting on the Site; or (c) via the Application. For email notices, the date of receipt is considered the transmission date.
Severability.
The invalidity or unenforceability of any provision in these Terms will not affect the validity or enforceability of any other provision. Any such provision will be replaced or deemed replaced by one considered valid and enforceable, with an interpretation as close as possible to the intent of the invalid or unenforceable provision.
Payment and Fees
By using our platform, you agree to the payment terms outlined herein, applicable to both buyers and sellers. All transactions, including purchases, sales, and fees, will be processed through the designated payment system on our platform.
Buyer Payment Obligations
Buyers agree to pay the agreed-upon prices for products, including any applicable taxes and fees. Payment methods accepted are those specified during the checkout process.
Seller Fee Structure
Sellers acknowledge and agree to the fee structure outlined in the platform’s terms. Fees may be associated with product listings, transactions, or additional services provided by the platform.
Pricing Errors
We strive for accurate pricing, but errors may occur. In such cases, we reserve the right to correct any pricing errors before processing your order. If there are discrepancies, you will be notified, and your authorization for payment will be sought for the corrected amount.
Taxes and Fees.
You are responsible for any applicable taxes and fees associated with your purchases. These will be clearly communicated during the checkout process. Failure to pay these amounts may result in the cancellation of your order.
Fee Adjustments
We reserve the right to adjust fees associated with the use of certain services or features. Any such adjustments will be communicated in advance, and your continued use of the Services will indicate your acceptance of these adjustments.
Payment Disputes
If you believe there is an error in the charges applied to your payment method, you must contact us promptly to resolve the issue. Failure to do so within a reasonable timeframe may affect our ability to address the dispute.
Force Majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms of Service if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms of Service, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
Language
These Terms of Service will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
Updating of Terms of Service
We may update these Terms of Service from time to time. It is your obligation to periodically check these Terms of Service for changes or updates. The date provided at the beginning of these Terms of Service is the latest revision date. Changes to these Terms of Service will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms of Service.
Choice of Law and Jurisdiction
These Terms of Service shall be governed by the laws of Sweden. Any disputes relating to these Terms of Service shall be subject to the jurisdiction of the courts of Sweden. If any part or provision of these Terms of Service is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms of Service. The other provisions will not be affected.
Payments
By participating on the platform, users authorise the designated payment processor to charge the provided payment method for transactions and associated fees. Payments will be securely processed through the designated payment processor. Sellers will receive payments for their products, minus applicable fees, in accordance with the platform’s payment schedule. Buyers are responsible for any applicable taxes associated with their purchases. The platform reserves the right to adjust fees, and any such changes will be communicated to users in advance.
Changes to Payment Terms
The platform reserves the right to modify these Payment and Fee Terms of Service at any time. Users will be notified of changes, and continued use of the platform indicates acceptance of the revised terms.
Effective Date
These Payment and Fee Terms of Service are effective upon acceptance by users and apply to all transactions thereafter.
Compliance with Laws
Users agree to comply with all applicable laws and regulations related to payments, taxes, and fees.
Refusal of Orders and Refunds
The platform and sellers reserve the right to refuse orders. If an order is refused, you will be promptly notified, and any payment made for the refused order will be refunded.
Refund and return policies are governed by the individual sellers (where applicable) or Gloshopin and should be reviewed before making a purchase.
Dispute Resolution
Users must promptly address any payment-related disputes with the platform or sellers for resolution. Failure to address disputes within a reasonable timeframe may impact the resolution process.
Force Majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms of Service if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You must not use this website in violation of export laws and regulations of Sweden.
Entire Agreement.
These Terms, together with our Privacy Policy and Cooker policy, constitute the entire agreement and represent the entire and exclusive understanding and agreement between you and Gloshopin concerning the Services and Collective Content. They supersede and replace any prior oral or written agreements between the parties regarding the Services and Collective Content.
Miscellaneous.
Gloshopin’s failure to enforce any right or provision under these Terms does not waive the right to enforce it in the future. Waivers are effective only if in writing and signed by a duly authorised representative of Gloshopon. The exercise of any remedy by either party will not prejudice its other remedies under these Terms or otherwise. If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect. The terms “include” or “including” mean “including, but not limited to” throughout these Terms. Provisions intended to survive termination will remain in effect.
Contact Us
If you have any questions or complaints about these Terms or the Services, please contact Gloshopin. at:
Ekhagsringen 67 B
Jönköping
Sweden